top of page

Privacy Policy

Last updated: [November 2025]

At Montira Thai Therapy, your privacy is very important to us. We are committed to protecting your personal information and ensuring that your experience with us is safe, secure and respectful.

1. Who We Are

Montira Thai Therapy provides professional Thai and sports massage services in West Bridgford, Nottingham. This Privacy Policy explains how we collect, use, store and protect your information in line with the UK General Data Protection Regulation (UK GDPR).

2. What Personal Information We Collect

We may collect the following information when you contact us, make a booking or receive a treatment:

  • Full name, phone number and email address

  • Address or postcode (optional)

  • Health and medical information relevant to your treatment

  • Booking history and preferences

  • Payment details (processed securely through Wix or other payment providers)

  • Messages or information you share via our website, email or social media

We only collect information necessary for your treatment, safety and communication.

3. How We Use Your Information

Your personal information is used to:

  • Manage your appointments and contact you about bookings

  • Provide safe, effective massage treatments tailored to your needs

  • Maintain confidential treatment records (for insurance purposes)

  • Send appointment confirmations, reminders or important service updates

  • Respond to enquiries and improve our services

  • Communicate with you via email, phone or social media if you contact us through those platforms

We do not use your information for unrelated marketing unless you have given clear consent (for example, by subscribing to our newsletter).

4. How Your Information Is Stored

All client information is stored securely:

  • Digital records are held on Wix and are password protected.

  • Paper consultation forms are kept in a locked file and not shared.

  • Only the therapist (Tyla) has access to these records.

We retain consultation and treatment records for 7 years, in line with UK industry and insurance standards.

5. Sharing Your Information

We will never sell, rent, or share your personal details with any third parties.
Your information may only be shared if:

  • Required by law (for example, for insurance or legal purposes), or

  • You give written consent (for example, to share with your GP or healthcare professional).

6. Social Media and Communication

We use social media platforms such as Facebook, Instagram, and WhatsApp to share updates about our services, offers and wellness information.

If you contact Montira Thai Therapy through these platforms, we may receive your name, profile information or message content. This information is used only to respond to your enquiry, manage bookings or provide requested information.

We do not collect or store any additional data from your social media profiles, and we will never share your messages or contact details with anyone else.

Please note that when you interact with us through social media, your information is also subject to the Privacy Policies of those platforms (for example, Facebook, Instagram or WhatsApp).

If you prefer not to communicate through social media, you can always reach us directly via:
📧 info@montirathaimassage.co.uk
📞 07448 130665

7. Payments & Online Bookings

Online payments are handled securely through Wix Payments.
We do not store full card details on our system. All transactions are encrypted and processed through certified providers.

8. Cookies & Website Analytics

Our website may use cookies (small files stored on your device) to improve performance and user experience. You can disable cookies in your browser settings if you prefer.

We may also use anonymous analytics tools (like Wix Analytics or Google Analytics) to understand how visitors use our site — this data does not identify you personally.

9. Your Rights Under UK GDPR

You have the right to:

  • Access a copy of your personal data

  • Request corrections to any inaccurate information

  • Request deletion of your data (where legally possible)

  • Withdraw consent for marketing communications at any time

To make a data request, please contact us at:📧 info@montirathaimassage.co.uk

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be published on our website with the revised date at the top.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Montira Thai Therapy
📍 West Bridgford, Nottingham
📞 07448 130665
📧 info@montirathaimassage.co.uk
🌐 https://www.montirathaimassage.co.uk

bottom of page